Frequently Asked Questions

This is where you will find most answers. If there should still be any questions left, don't hesitate to contact us.

GetyourStudio MINI

How do I configure my GetyourStudio MINI?

Please click on this link to download the GetyourStudio MINI quick setup guide. This guide explains things such as configuring the LED ring, the presets, and the camera.

The camera remote control

The remote control that comes with the camera has an extensive user guide. This guide can be found here from page 15 to 29.

How do I adjust the camera settings

The PTZ camera that comes with the GetyourStudio has a variety of options, ranging from configuring the presets (predefined zoom and camera angles) to adjusting the image quality. These options can be accessed as follows:

  • Connect the camera to the GetyourStudio CUBE. Then, connect the CUBE to a computer/laptop.
  • Open an application in which you can see the camera image (camera app/ zoom/ teams/ etc...)
  • Click on this link to download the GetyourStudio camera quick guide. This guide explains things such as configuring the presets, and the camera.
What are the correct camera output settings?

In order fort the MINI-CUBE to receive an image, the camera must give an output of 1080i 50. This has been preconfigured by the GetyourStudio team

GetyourStudio BASIC/ PRO/ PRO XL

How do I adjust the camera settings

The PTZ camera that comes with the GetyourStudio has a variety of options, ranging from configuring the presets (predefined zoom and camera angles) to adjusting the image quality. These options can be accessed as follows:

  • Connect the camera to the GetyourStudio flightcase. Then, connect the flightcase to a computer/laptop.
  • Open an application in which you can see the camera image (camera app/ zoom/ teams/ etc...)
  • Click on this link to download the GetyourStudio camera quick guide. This guide explains things such as configuring the presets, and the camera.
The camera remote control

The remote control that comes with the camera has an extensive user guide. This guide can be found here from page 15 to 29.

How do I connect the microphone(s)?

Each microphone comes with an XLR-extension cable. Connect this cable to the corresponding ‘MIC’ input on the backside of the flightcase.

How do I control the lights?

The lights have an on/off button on the backside which has to be pressed for 2 seconds in order to turn the lights on or off. Additionally, change the color temperature and the brightness with the designated rotary knobs. The color temperature can be set between 3200k ( halogen lamp) to 5600k (standard day lamp). The brightness can be set between 0 and 100%.

The multicable has many connectors, what are they for?

The camera that comes the set is connected to the backside of the GetyourStudio flightcase with the multicable. This cable consists of a UTP cable for controlling the pan, tilt, and zoom functions; an SDI cable to send the image to the video mixer; and a power cable to provide the camera with power.

Steam to Zoom, Teams, or another service

How do I stream to services like Google Meet or Zoom?

This, is what the rectangular USB-B port with the label ‘Laptop/USB’ on the backside of the flightcase is for. The Program output is sent through this port as a webcam signal which any computer can receive. This signal can then be used by any service like Google Meet or Zoom.

Why do I get a black/green screen when I use the USB cable for streaming?

Make sure that the USB cable plugged into to the laptop is connected to a USB 3.0 port. Only a USB port with version 3.0 or higher (blue from the inside) puts out enough power to properly support the video signal.

Why can I hear the microphones and voice sounds from my media, but not my music?

This is because "noise suppression" has been turned on. This setting has to be set to either "low", or "off". For more information, please click here.

Why isn't the video Fullscreen (4:3 instead of 16:9) when I stream via Zoom?

This can be easily resolved by downloading and installing the most recent Elgato HD 60 driver on the connected laptop/pc. Click here to download it.

StudioAssist, broadcastersoftware for GetyourStudio

Can I continue working on an earlier-created project?

StudioAssist automatically saves all adjustments once the program is closed: you can always continue where you were or use an existing project for different purposes.

How do I connect the PowerPoint clicker to the set?

There is a USB-receiver in the bottom of the clicker. Take it out of the clicker and connect it to one of the USB ports on the backside of the flightcase. Lastly, check whether the 'remote control’ is turned on within the StudioAssist software, and your clicker is good to go.

I don’t hear my microphone(s) (well), how do I solve this?

Within StudioAssist, check whether the active scene has the microphone in question set to “ On” or “ Low”. Also make sure to control the right microphone: the number on the backside of the flightcase (e.g. MIC 1) needs to correspond with the microphone number in the scene within StudioAssist.

My Streamdeck is turned on but the buttons don’t do anything?

Control whether the ‘Remote Control’  slider is set to “On”  within the StudioAssist software. Also make sure that the Windows focus is on StudioAssist, hereby meaning that no other active applications are visible on the foreground.

Where can I find the user guide for the StudioAssist software?

Please, click here to download the StudioAssist user guide.

Do you still have questions left?